Last Updated: May 2026
1. Introduction
Eatzy Pay (“Eatzy Pay”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit payment.eatzy.co.uk, contact us, apply for our services, use our products, or otherwise communicate with us.
We process personal information in accordance with the United Kingdom General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable privacy and data protection laws.
By using our website or services, you acknowledge that your personal information may be processed as described in this Privacy Policy.
2. Who This Policy Applies To
This Privacy Policy may apply to merchants, prospective merchants, business owners, directors, authorised representatives, website visitors, suppliers, partners, and individuals who contact us.
Our services are primarily intended for business use. Where we process information relating to consumers or cardholders, this is usually in connection with providing payment-related services to merchants or supporting payment, dispute, fraud prevention, or compliance processes.
3. Information We Collect
3.1 Personal and Business Contact Information
Full name, business name, job title, email address, telephone number, business address, billing address, and communication preferences.
3.2 Merchant Onboarding and Verification Information
Information required to assess, onboard, verify, or support a merchant application, including business details, ownership or director information, identification and verification documents, bank account details, settlement details, trading information, and compliance-related information.
3.3 Payment, Transaction, and Service Information
Where relevant to our services, we may process transaction history, payment amounts, merchant activity, settlement information, chargeback and dispute information, fraud and risk monitoring data, support records, and service usage information.
Sensitive payment information is processed securely by regulated or authorised third-party payment providers, acquiring banks, gateways, processors, or technology partners where applicable. Eatzy Pay does not intentionally collect or store full card numbers or card security codes through its website.
3.4 Technical and Website Information
When you use our website, we may collect IP address, browser type and version, device information, operating system, referral source, pages visited, website usage data, cookies, and analytics information.
4. How We Collect Information
We collect information directly from you when you contact us, submit an application, request services, complete forms, communicate with our team, use our website or payment systems, respond to marketing activity, or provide information during onboarding or support.
We may also receive information from third-party service providers, payment processors, acquiring banks, compliance and verification providers, fraud prevention services, business partners, public registers, or other lawful sources where relevant to our services.
5. How We Use Your Information
5.1 Service Delivery and Account Management
We use personal information to provide merchant acquiring, payment processing, onboarding, payment technology, account management, support, reporting, and related business services.
5.2 Compliance, Verification, and Risk Management
We may use information to verify identity, assess applications, carry out compliance checks, meet legal or regulatory obligations, prevent fraud, monitor risk, investigate suspicious activity, manage disputes, and support chargeback processes.
5.3 Communication and Support
We use contact and service information to respond to enquiries, provide customer support, send service updates, manage complaints, and maintain records of communications.
5.4 Business Improvement and Marketing
We may use information to improve our website, products, systems, customer experience, operational processes, and marketing activity. We may send marketing communications where permitted by law, and you may opt out of marketing communications at any time.
6. Lawful Bases for Processing
We only process personal information where we have a lawful basis to do so. Depending on the circumstances, this may include performance of a contract, compliance with legal obligations, legitimate business interests, and consent where required.
Our legitimate interests may include operating and improving our services, communicating with merchants and prospects, preventing fraud, protecting our business, maintaining records, and promoting relevant business services, provided those interests are not overridden by your rights and freedoms.
7. Sharing Your Information
We do not sell your personal information.
We may share personal information where necessary with payment processors, acquiring banks, gateways, financial institutions, technology providers, fraud prevention and compliance providers, verification providers, professional advisers, auditors, insurers, group companies or affiliates, business partners, regulators, law enforcement, courts, or other authorities where legally required or reasonably necessary.
Where we use third-party service providers, we expect them to maintain appropriate confidentiality, security, and data protection measures.
8. International Data Transfers
In some circumstances, your information may be transferred to or processed outside the United Kingdom where necessary for service delivery, support, technology infrastructure, compliance, or operational purposes.
Where international transfers occur, we take appropriate steps designed to protect your personal information in accordance with applicable data protection laws, including use of appropriate contractual safeguards where required.
9. Data Security
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, and destruction.
However, no internet transmission, website, payment system, or electronic storage method can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, meet legal, tax, accounting, regulatory, and compliance obligations, resolve disputes, enforce agreements, prevent fraud, and maintain business records.
Retention periods may vary depending on the type of information, relationship, legal requirements, and operational need.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, improve functionality, analyse traffic, enhance user experience, support website performance, and measure campaign effectiveness.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. For more information, please see our Cookie Policy.
12. Your Data Protection Rights
Under applicable data protection laws, you may have the right to access your personal information, correct inaccurate information, request deletion, restrict or object to processing, request data portability, withdraw consent where applicable, and lodge a complaint with the UK Information Commissioner’s Office (“ICO”).
These rights may be subject to legal limitations, including where we need to retain information for compliance, fraud prevention, dispute handling, or legal claims.
13. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of third-party websites before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after an update means you acknowledge the updated policy.
15. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Eatzy Pay
Website: payment.eatzy.co.uk
Email: payment@eatzy.co.uk
Phone: +44 7537 121515
If you are unhappy with how we process your personal information, you may also contact the UK Information Commissioner’s Office (ICO): ico.org.uk